An idea to LATCH on to: how to organize any field of information

This might be one of those “duh” concepts, but when I first encountered it, it was oddly more like “a-ha!”

The task of organizing information has never been more vital. We are now awash in information. What makes information useful is how it is organized. The discipline of organizing information can be called “information architecture.” And to keep that idea going, anyone who works to organize information can be called an “information architect.” So a skilled journalist can be an information architect. Editors and page designers, yes. Infographic artists, of course. Web designers. All sorts of people involved in communication.

There is a simple tool that can help anyone become an information architect. It’s easy to remember, too. You can thank Richard Wurman for it. Here it is: LATCH.

  • Location: Where something is physically located: maps, parts of a cell, addresses
  • Alphabet: Listing of text ranked by alphabetical order: rosters, phone books, encyclopedias
  • Time: Duration or placement in time: dates, time spans, timelines, processes
  • Category: Groupings of things by something they have in common: think of departments in a department store or sections in a newspaper
  • Hierarchy: Ranked by values, either quantitative or qualitative: money, height, military rank, size, importance

Applying one organizational factor against another is how we get things like charts and graphs, and insight. For example: the value of stock prices (hierarchy) of tech companies vs. manufacturing (category) over three years (time).

Houston Public Media embraces different forms of convergence

Houston Public Media has launched a converged website that rolls up two radio stations and a TV station into one single brand and under a new non-profit board called the Houston Public Media Foundation.

It’s a unique case study in media convergence, a strategy that has had shaky success in the newspaper world. Ever since the Tampa Tribune partnered and moved in with a local NBC affiliate in 1999, many media observers have projected the inevitability of media convergence. Inevitable perhaps, but not easily achieved. (In 2012, the company that owned the Tribune and the NBC affiliate put the newspaper up for sale, opting to focus on broadcasting amid declining newspaper revenues.)

Convergence isn’t just moving in together. It takes different forms whether you are talking about management, news production, promotion and content delivery. Rich Gordon’s summary of convergence forms in 2003 is still relevant and gives us a way to analyze how media organizations approach the complexities of media mergers, cooperative agreements and digital transformation.

So to walk you through what Houston Public Media as been going through from the convergence lens (referring to Gordon’s descriptions of each type):

  • 2011: Radio and TV CEOs are phased out to make way for one chief in charge of public media (structural/organizational convergence)
  • 2013: Elimination of more staff and a new focus on a “multi-platform” arts coverage team (tactical convergence)
  • 2014: New merged website and brand under Houston Public Media (presentation/distribution convergence)

For most media organizations, convergence is a way to find cost efficiency, to do more with less. (It’s questionable whether that actually plays out.) The question will be whether this move helps or hinders HPM’s ability to raise funds, since each entity handled that independently. With this latest move, HPM’s management seems confident that one global brand will help all of its properties during its fundraising drives. It will be interesting to see how its members respond.

Byline plugin: lessons learned thus far

In the nine months and 1,000 downloads since I released Byline, I have learned a few things. Mostly I’ve learned that the more I learn about WordPress, the more there is to learn about WordPress.

Theme and plugin writers have created a massive ecosystem of tools for WordPress. This offers the power of flexibility but creates challenges across the map. Just a simple thing like displaying an author’s name is handled a hundred different ways across different WordPress themes. This creates a problem for Byline, because I rely on there being only one or two ways to display this. With my current knowledge and skillset, I do not see a strategy for adapting my approach to meet the needs of the wider WP community, unfortunately.

One of the problems with the user community of WordPress is that, while I know I have had 1,000 downloads, I do not know who most of my users are unless they have contacted me. Because of the issue I already described, I know a lot about what kinds of problems exist, but I’m also unaware of who is using it effectively without problems. That information would be good as well.

For some of the themes that my plugin has not worked with, I have been able to troubleshoot and offer custom code to get full functionality. But at this level of customization, you might as well be using Co-Authors Plus, which requires all users to modify the theme and offers a more complete author management tool.



Who I am: Crazy

I’m trying to summarize who I am right now professionally in 300-500 words for a class project. I ended up explaining my job the best way I know how. What do you think? 

Student media is for crazies.

Think about it. The media is a challenging business to begin with, but then throw in the profound disruption experienced in print, video and audio media, and you have a beast of an industry to manage.

Then, throw in there the challenge of funding, staying solvent and investing in new initiatives that promote growth amid all that chaos.

Then throw in the fact that your primary work force is a bunch of 18 to 24-year-olds, who want to be journalists/DJs/filmmakers this week, but might change their minds next week, and are also taking 15 credit hours, and working or interning somewhere else, or have just been named president of some other organization. And for piling on 20-30-hour work weeks, you pay them a meager stipend (if at all).

Also, the good ones graduate and move on, much more quickly than you’d like to admit.

Then, try to get your student-run media platforms to attain a level of excellence that earns national recognition, year in and year out. And oh yeah, forgot to mention: you have no control over content and no direct say in the major decisions that get made, other than to provide advice and feedback, with the hope that you have credibility and influence.

To make it in this environment, you have to be crazy.

You have to be crazy dedicated to students and creating the best learning experience possible.

You have to be crazy about media production. You have to at least understand the work, if not be capable of doing it yourself, just as the head coach of a football team needs to understand all of the components of the sport on both sides of the ball.

You have to be crazy about students’ First Amendment rights, which often bring them in conflict with community norms and institutional policies.

You have to be crazy about communication, about getting the right ideas and information to the right people, at the right time, in the right manner.

You have to be crazy about business models, finding the right balance of revenue, risk and reward. You have to be crazy about advertising, marketing and PR, and how it can be used to expand your business.

You have to be a crazy good listener and adviser. Any day you might change hats from media manager to guidance counselor to adult role model. If you don’t forge a relationship in these situations, you may not have the influence later when you need it most.

You have to be crazy patient and crazy generous with your time.

My name is Matt Dulin, and I am that crazy. And then some.

I’m a solutions-oriented, people-friendly, data-driven and a quietly strong-willed leader. I attack problems head on, from every angle. I obsess over details, whether it’s a line of code in a web project or an errant comma in a sentence. I don’t stop learning, trying new things, and sharing what I know so far.

I draw on a wealth of knowledge — whether it’s AP Style or cascading styles, picas or pixels, grammar or syntax — and a quick, creative mind to solve problems, to challenge others and to create great work, wherever I am and whatever the obstacle.

No comment?

“The 90-9-1 principle convinced me that many, not all, comment sections are an exercise in faux democracy. This theory goes that 90 percent of us will read something online and move on. Nine percent—I’m in this group—occasionally take time to comment. That leaves roughly 1 percent who dominate the online conversation, and among this smaller number is found the digital equivalent of the loudest drunk in the bar….

“Encouraging a civil dialogue makes sense, so if I could, I’d get rid of anonymity when it comes to participating in the digital town common. I think people behave more civilly toward one another when their true identity is known.”

Alicia C. Shepard, Nieman Reports, 2011

I used this quote to introduce my first graduate-level literature review on studies about anonymous online communication and the effects on other participants. My hypothesis, never tested, was that communities where anonymity was allowed would end up a crowded space where viewpoints were silenced through sheer aggression. Further, requiring identification, as Huffington Post will now do as a matter of policy, will not actually prevent any legitimate minority viewpoints from being expressed.

By requiring its users to have verified identities, the Huffington Post is hoping that instead of censoring them directly, the hope is that users will self-censor. Or, in the words of Managing Editor Jimmy Soni: “We believe this change will offer the guarantee of a gut check.” In First Amendment battles, this is often called a “chilling effect.” So called because after a policy or punishment is handed down, speech is “chilled” or slowed down — prevented, not censored. Of course, the move comes when many are questioning just how private their online activities are, so naturally this all feels very disconcerting for some people.

Then take into account that Pew survey data shows that most people have taken steps to mask their identity or their trail online. In fact 1 in 4 adults said they have posted online comments anonymously. (There’s more interesting data in that report, check it out.) A solid  majority of people also recognize that it’s likely that no one on the internet is truly anonymous.

Before you post, ask:
‘Do I want my name on this?’

The more than 70 million comments that the Huffington Post received in 2012 were already subject to community standards that resulted in some comments being censored. The site has 30 full-time moderators who work literally around the clock. In six-hour shifts, they screen hundreds of comments each hour, like a postal worker sorting mail by hand. They also work with an artificial intelligence called Julia, which applies linguistic algorithms to pre-moderate and flag comments, according to the Poynter Institute article.

The Post is taking reasonable steps to protect its community. Every newspaper of good reputation has a policy regarding anonymous letters to the editor: they aren’t printed. They might be read and considered, but not printed. It’s reasonable to expect that if someone wants to speak up and say something to the community, they ought to do so publicly, with their name and reputation on the line. And we, as a civil society, ought to be able to tolerate that person’s views. A community of anonymous speakers can never truly be civil in the same sense. But, you could argue that we don’t have a completely civil society out here in the “real world” to begin with. And I’d say: Fair point.

Of course, if being anonymous serves your needs or is truly the only way to make your case known (like the Federalist Papers), you can always start your own website or forum, or print your own newsletter for that matter.

The move (and the predictable backlash by some of its users) remind me that this issue is still unresolved, and I don’t think it ever will be. Most of us will continue to “lurk” and not engage in online discussions. Those who do will increasingly have to ask themselves, “Do I want my name on this?”